UNIVERSAL TERMS OF SERVICE

Lorrane Bernardes (LOR) | Last Updated: April 2026

1. PAYMENT & FEES

• Accepted Payment Method: International payments are accepted exclusively via international bank transfer (Wire Transfer) using the IBAN details provided by the Designer. Transfers may be processed through the Client’s bank using the SWIFT/BIC network when applicable.

• Client-Side Fees: Any fees charged by the Client’s bank, intermediary banks, or payment provider are the responsibility of the Client. The Designer must receive the full invoiced amount.

• Pricing: All service rates are quoted inclusive of the Designer’s standard receiving and processing costs.

• Payment Terms: Full payment must be completed by the due date stated on the invoice. Work will begin only after payment confirmation.

• Late Payment: No work, revisions, or new requests will be executed while any payment remains overdue.

• Refund Policy: All payments made are non-refundable once received, unless otherwise agreed in writing.

2. PAYMENT SCHEDULES & INITIATION

To ensure workflow stability, work will not commence until the required payment is confirmed.

• 100% Advance Payment: Required for Consultations and Mascot Add-ons.

• 50/50 Deposit Structure: Required for Branding, Mascot/Character Design Creation, Websites, and Large-Scale Projects (Books, Card Sets, Print, etc..). A non-refundable 50% deposit is due to start; the remaining 50% is due upon final concept approval and strictly before delivery of high-resolution files.

• Agreement by Payment: Payment of any invoice constitutes full legal acceptance of these Terms & Conditions.

3. DELIVERY & FILE SHARING

• To maintain a streamlined workflow across all devices, Dropbox is the only accepted method for file sharing and asset uploads.

• The Designer will provide a dedicated shared Dropbox folder. 

• The Designer will not accept delivering files via Google Drive, iCloud, OneDrive, WeTransfer, or email attachments.

• Clients are responsible for copying delivered files from the Dropbox folder to their own local storage/drives.

4. REVISIONS

• Consolidated Feedback: Revisions must be provided in a clear, consolidated manner.

• Limits: Revisions are included as long as they align with the original brief. Excessive revisions or "Scope Creep" (requests outside the original brief) will incur additional fees based on my current hourly rate or a separate project quote.

5. STORAGE & ARCHIVING

• Client Responsibility: It is the Client’s sole responsibility to download and backup all delivered assets.

• 6-Month Window: The Designer will host files in the shared Dropbox folder for a maximum of 6 months. After this period, files may be deleted to clear space. The Designer is not liable for lost files after this 6-month window.

6. SOURCE FILE & DELIVERABLES 

• Source Files: Where included in the purchased service, editable Affinity source files (.afdesign) will be delivered upon final completion and full payment.

• Service-Specific Deliverables: File types and outputs depend on the selected service or package tier. Not all services include editable source files, vector formats, print-ready files, or design deliverables.

• Software Limitation: Adobe-native files (.AI, .PSD, .INDD, .AE, etc.) are not included in any package and/or service.

7. TIMELINES & DELAYS

• Project timelines depend on timely communication and approvals. Delays caused by missing materials, slow feedback, or inactivity may shift delivery dates.

• Final approved deliverables become licensed to the Client for agreed business use upon full payment. Preliminary concepts, unused drafts, and working files remain property of the Designer unless otherwise agreed.

8. INTELLECTUAL PROPERTY, COPYRIGHT & ETHICAL LICENSING

• Usage Rights: Upon receipt of final payment, the Client is granted a license to use the designs for commercial and promotional purposes.

• Proof of Authorship with Timestamp Certificate: After the design is finalized, a timestamped certificate of authorship may be created to verify and document the original creation date of the work.

• Copyright Transfer: Upon receipt of full and final payment, all exclusive commercial rights to the final approved design assets are transferred to the Client unless otherwise agreed in writing.

• Ethical Revocation: This license is automatically deemed null and void if the designs are used to promote animal cruelty, human rights violations, or targeted harassment/hate speech.

• Portfolio Rights: The Designer reserves the right to display all work (including drafts and sketches) in her professional portfolio, social media, and marketing.

• Privacy Buyout: If a Client requires the work to remain confidential/unpublished, a Privacy Buyout Fee of 40% of the total project value will be applied.

• Portfolio Usage: Unless covered by a separate NDA, the Designer may display completed work for self-promotion, portfolio, website, awards, or social media.

9. SUSPENSION & TERMINATION 

The Designer may pause or terminate services in cases of abusive conduct, repeated non-payment, unlawful requests, or material breach of these terms.

10. RESULTS DISCLAIMER

All services are provided to offer professional creative support, strategy, design, and guidance; however, no specific commercial, marketing, financial, or growth results are guaranteed. Outcomes depend on many factors beyond the Designer’s control, including implementation quality, business decisions, market conditions, timing, consistency, budget, competition, and audience response.

11.PROJECT ACCEPTANCE & RIGHT TO DECLINE

I am committed to deep, strategic world-building. To ensure every mission receives my full creative energy, I only accept projects where there is a clear alignment of vision and values. If a request falls outside my area of expertise or doesn't feel like the right fit for the rebellion, I reserve the right to decline or offer a Strategic Consultation instead.

12. REQUESTS, QUEUE & TURNAROUND TIMES

• All requests are scheduled according to the Designer’s active workload, queue, and availability.

• The Designer works with multiple clients and does not provide exclusive on-demand or same-day availability unless previously agreed.

• Delivery timelines are estimates and may vary depending on scope, complexity, revisions, and current workload.

• Urgent, last-minute, or same-day requests are subject to availability and may be declined or charged at a rush rate.

• Any new request, extra revision, update, or “small quick change” outside the agreed scope will be billed at the current hourly rate.

• A minimum charge of one full hour applies to all hourly requests, even if completed in less time.